General Conditions

When you enroll, you agree to the following general conditions.

Enrollment
We charge no enrolllment or administration fees. Why should you pay to become our customer?

We accept last-minute enrollments, until 48 hours before the start of the course. We are Spanish, so we are not used to planning in advance! ;-)

After enrolling and receiving our confirmation email, you must pay a deposit (20% of total price) which will be deducted from the total course price. You have 10 days to pay. Without deposit we reserve the right to cancel your booking.

Payment
You can transfer the amount to the following bank account:
IBAN ES27 2100 1128 2101 0031 6710
BIC/SWIFT CAIXESBBXXX
Name account holder: Clara Miralles Cid

The rest of the payment is due at least 21 days before arrival. If you don't make the payment on time, we cannot guarantee that you can start your course on the date of your choice.

The lessons
Our lesson hours are 60 minutes. One hour is always 60 minutes, right? Apparently elsewhere it is not.

There is no minimum/maximum duration of a course. Lessons are from Monday to Friday. It is also possible to have lessons on Saturday and Sunday, but only upon prior agreement.

We provide our students with the required course material. If you'd like to work with the book(s) you already have, please don't forget to bring them with you.

Our students have the right to use all the school materials (books, magazines, DVDs, CDs). These materials remain the property of DestiSur and have to be returned in the same condition.

Cancellation
The deposit is never refunded. However, it will remain valid for another course in the future (maximum one year from the cancellation date).
For cancellations between 21 and 7 days before the start of the course, you get a 50% refund of the course price.
For cancellations less than 7 days before the start of the course, you get a 25% refund of the course price.
For cancellations on the start date or once the course has started, no refunds can be made. 
Students who do start a course but don't finish it don't get a refund either.

Complaints
Do you have a complaint? We are sorry to hear this, but it can happen. We'll do our best to resolve your complaint.

If you have a complaint, please let us know as soon as possible. Describe your complaint as fully and clearly as you can, so we can better help you.

Within 2 days at the latest you will receive our response to your complaint. We will resolve your complaint immediately. We will keep you informed in case we need more time to find the best solution.